We want you to be completely satisfied with your purchase from 6 Mushrooms Store.
1. Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- To be eligible, items must be unused, unopened, and in their original packaging.
- Perishable or consumable items (e.g., mushroom chocolates, edibles, capsules) cannot be returned for safety and health reasons.
2. Refunds
- Once we receive and inspect your return, we will notify you by email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
3. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging.
We will replace or refund your order at no additional cost.
4. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check with your bank or payment provider. If you still have issues, contact us at support@6mushrooms.store.
5. Exchanges
We only replace items if they are defective or damaged. For exchanges, email support@6mushrooms.store with your order number and details.
6. Non-Returnable Items
- Opened consumable products
- Gift cards
- Sale items (unless defective)
7. Contact for Returns
To start a return, email us at support@6mushrooms.store with your order number and reason for return. We’ll send you instructions on how and where to send your item.